INSTALLATION ‘PICTURE’ BETTER THAN SHE FEARED, SAYS MINISTER

Ms Fahnbulleh was appearing before the Energy Select Committee in the House of Commons, and was asked about the issues around Solid Wall Insulation under ERCO4 and GBIS.

The key bullet  points from her appearance were:

* The picture is better than the Minister feared when she raised the issue initially;
*She has engaged with many installers and believes the installers actually want to do a good job and get any issues fixed quickly;
*There were fewer calls and complaints to the Ofgem helpdesk than she expected;
*She was shocked that audits had not previously required site visits; 
* Audits on remediation are not moving fast enough so she is looking to speed that up; and
*Capital Expenditure schemes (eg SHDF, LAD) had many fewer issues due to:
Better commissioning systems
 Stronger lines of accountability; and
 More experienced delivery partners and agents

“There is a clear oversight and quality assurance with an intermediary at a local level ensures complaints and issues are dealt with far more quickly than an inexperienced homeowner trying to get redress on their own” she said. "The system of Quality Assurance and Consumer Protection is not fit for purpose. They need a root and branch overhaul...the system is too complicated."

DESNZ has now taken a seat on the Board for Trustmark.

And data sharing and communication is to be improved

To watch her full appearance on the UK Parliament click on:
https://lnkd.in/e2am39b2