OFGEM HTHG AND GBIS CALL FOR EVIDENCE

The call for evidence is to consider how Ofgem should seek to increase the number of people using automated verification methods to demonstrate their eligibility for support under these schemes. 

It is looking for views on a range of subjects, including whether DWP data-matching - including Energy Saving Trust (EST) and Eco Eligible Referral (EER) data-matching - should be the default method of verification to evidence HTHG and low-income group membership. 

It wants to identify any barriers that might prevent take-up of DWP data-matching and is particularly interested in barriers preventing suppliers and supply chain organisations from using this evidencing route. If supply chain organisations preferred and were encouraging other evidencing routes, it wants to understand why this is the preferred approach. It is also seeking information and evidence on barriers preventing consumer engagement with this process and whether any specific consumer groups are more likely to be impacted, including any groups with particular protected characteristics under the Equality Act 2010. Ofgem said this would help it to improve the consumer journey by removing or addressing any barriers which prevent engagement with this automatic verification route. 

In addition it wants to improve match rates where suppliers and supply chain organisations do use the DWP data-matching process. 

This call for evidence closes at midnight on Monday November 11^th.

Comments should be sent to ECO@ofgem.gov.uk.

Further information at: 

https://www.ofgem.gov.uk/sites/default/files/2024-09/Ofgem_Call_for_Evidence_on_ECO_data-matching_and_benefit_letter_evidencing_routes_FINAL_version.pdf